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Return Policy

If a product has NOT been used, it can be returned in its original packaging with all of the tags and manuals within 10 days from the receipt of product.

You will be responsible for the cost of shipping which is listed below.

Model Shipping Fee
Foonf $30
Fllo $30
Oobr $30
Olli $10
Ozzi $10
Weelee $10
Infant-thingy $10
Cleaning Kit $10
Mat-thingy $10
Oobr drink-thingy No returns allowed
Foonf/Fllo drink-thingy No returns allowed
2-position crotch strap No returns allowed
Strap-thingy No returns allowed
Clekjackets No returns allowed

We will refund the cost of the applicable product once the quality control department has completed their inspection. Shipping fees will not be refunded.

To process a return please contact our customer service department. We will require the order number and receipt or proof of purchase to confirm the purchase was made on this ShopClek website.

If the product is damaged at the time of purchase/arrival, we will happily send a replacement and provide a label for you to return the seat. Please provide photos, Manufacturing Date and Serial Number for our records.